Consumer Protection

Kuća i Dvorište operates in accordance with the Law on Consumer Protection of the Republic of Serbia (Official Gazette of RS, no. 88/2021). As our customer, you enjoy all rights guaranteed by this law.

1. Your Basic Rights

As a consumer, you have the right to:

• Information — clear and accurate information about the product, price, and terms of purchase before concluding the contract
• Safety — products we offer must be safe for use
• Conformity — goods must correspond to the description, sample, or model displayed
• Withdrawal — the right to withdraw from the contract within 14 days (more on the Right of Withdrawal page)
• Complaint — the right to complain about faulty goods within the legal period
• Compensation for damages — the right to compensation for damages caused by a faulty product

2. Conformity of Goods

The seller is responsible for any lack of conformity of the goods with the contract that appears within 2 years from the day the risk passes to the consumer. In case of non-conformity, the consumer may request:

• Remedy of non-conformity (repair or replacement)
• Price reduction
• Termination of the contract and refund

3. Complaints

You can submit a complaint:

• Via the Complaint Form on our website
• By email to our address
• By phone or in person

We are obliged to respond to your complaint within 8 days of receipt and to resolve it within 15 days (or 30 days for technical goods).

4. Out-of-court dispute resolution

In case of a dispute, you can contact:

• National Consumer Organization of Serbia (NOPS)
• Market Inspection — via the website www.mtt.gov.rs
• Court — in accordance with applicable regulations

5. Consumer Protection Contact

For all questions and complaints, contact us via the Contact Us page. We respond within 8 working days.